Refunds
Prior to shipment you may request a cancellation and refund of an order for any reason. Once the order is packaged and sent, it cannot be cancelled .Orders are packed for shipment within 48 hours. Immediate cancelation request must can be submitted on the form below or text to +61474 526 859 prior to shipment.
Change-of-mind returns are only provided at our sole discretion and will be subject to a 20% restocking fee with return freight at senders cost. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that arrive damaged or faulty will be assessed by us and may require the product to be returned to us. Attach photos of damage to return for below. If applicable a replacement product will be sent asap. Return of damage products will be at the cost and discretion of Weapon Shield Australia.
When filling in the form below requesting a refund or replacement, give as much detail as possible. Photo evidence and descriptions will expedite the process if we have all the necessary information. Please include order number and relevant receipt of purchase.
Claims are processed during eastern standard business hour Monday to Friday 9am – 5pm, excluding public holiday events.
Important:
Items sent back without authorisation will not be processed.
The cost of the original postage and associated costs with returning a product are the customer’s responsibility and must be paid by you. If the returned product is assessed as being faulty, we will issue a refund for any reasonable postage costs.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Once your return claim is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Defective or damaged in transit products will be sent to you asap.
Late or missing refunds
Refunds processed can take up to 5 business days to show up in the account. A remittance of transfer will be sent upon completion of the process.
If after 5 days you still have not received your refund, please contact us at admin@weaponshield.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange
We will replace items if they are defective or damaged. If you need to exchange an item it for the same item or wish to increase the size, send us an email at admin@weaponshield.com.au , applicable freight and product costs will apply.
To return your product, you should mail your product to: DXP Australia, PO Box 341, Narromine, NSW, 2821
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted or included in your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at admin@weaponshield.com.au for questions related to refunds and returns.